Refund Policy

When you book a reservation for a Tour or Service through our Website, full payment by credit, debit card, bank transfer or Paypal is required to make a reservation. We, in some cases, accept ‘Payment upon Departure’ for some bookings which are to close to the departure time and these bookings are only received and agreeded by our top manager.

No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.

If you wish to cancel a reservation made via the Website, this cancellation policy will apply to, and govern the terms of, your cancellation and any refunds. When canceling a booking, you will need to contact us and raise your demand of the total refund amount you will receive.

The standard cancellation policy for Hana Tourist is:

  1. a 100% refund for cancellations made at least 24 hours in advance of the start date of the experience.
  2. Cancellations made within 24 hours of the start date of the experience will receive no refund. However, we will have full rights to decise if the Refund Claim is reasonable for the cancellations made during this timeline.

The value of the transaction may be subject to taxes, duties, foreign transaction, currency exchange or other fees.

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